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FAQ

Fees

How do I pay the site fees?

Fees can be paid via:  


Mada Card  
By clicking here 
If payment is made via Mada, the fees will be activated in your account automatically within 24 hours (no need to fill out the transfer form).  
Bank Transfer  
By clicking here 
If payment is made via bank transfer, you must fill out the transfer form to link the fees to your account. Click here to fill out the transfer form.  
I deleted the offer and want to pay the fees?
You can pay through the fee payment page.By clicking here Note: You can use your mobile number instead of the ad number.  
I paid the fees and they did not appear in my account, what is the reason?
To register your commission payment, please inform us immediately after the transfer viathe site's fee account. If the information provided is correct, it should be reflected on your account within 24 hours.
I am selling an item with a commission less than 20 SAR, is it possible to accumulate the fees and transfer them within a month?

It is possible to accumulate small fees and pay them within a month or donate them if they are less than 20 SAR.

Are there fees on property?

There are no fees on property.

What listings are exempt from fees?
There are no fees on real estate listings.
There are no fees on listings for cats for adoption.
There are no fees on lost and found listings.
There are no fees on non-monetary charitable or other offers.
There are no fees on listings that are informational or beneficial.
I paid the site fees and then the buyer purchased again, are there any fees again?

There are no additional fees for the same buyer.

How can I tell if the buyer came through the Haraj site?

You need to verify the buyer as you are required to pay fees if Haraj was instrumental in the sale or service.

How are fees calculated in case of renting instead of selling?

The fees are 1% of the rental amount agreed upon in the contract, whether the payment is made in one lump sum or in installments,There are no fees for real estate.

How are the fees calculated if the payment is agreed on a monthly or weekly basis?

The fees are 1% of the total agreed amount for the entire agreed duration, whether the payment is made in one lump sum or in installments.

The fees owed to Haraj are less than 20 riyals, should I transfer it?

If the fees are less than 20 riyals, please donate it on behalf of Haraj site to one of the official charities.

Items were exchanged and not sold or rented, do I need to pay fees?

If the exchange involved a monetary transaction, 1% of the exchange amount must be paid.

The ownership of a car or item has been transferred. Do I have to pay fees?

If the transfer involves a financial consideration, you must pay 1% of the transfer amount.

The sale was made through several intermediaries, how are the fees calculated?

There are no fees on the property.

I have special circumstances, can I get a reduction in the fee amount?
To find out the details of the fee reductionClick here There are no other ways to reduce fees except throughthe fee reduction system 
I have special circumstances, how can I get an exemption?

We are sorry, there is no exemption at all.

A fee amount has been transferred from my bank account to your account and it has not yet appeared in my membership nor have I received a notice of fee payment?
If the payment was made via bank transfer, a transfer form must be filled out to link the fees to your account.Click here To fill out the transfer form. The linking process may take from two weeks to a month and you will receive a notification when linked
Note: If the payment was made via (Mada), the fees will be activated in your account automatically within 24 hours (no need to fill out the transfer form)  
I made a sale through the marketplace a long time ago, how do I pay the fees?
The fees remain the responsibility of the advertiser until they are paid. For paymentClick here (You can write the mobile number instead of the ad number)  
It was agreed that the fees would be borne by the buyer?

The fees remain the responsibility of the advertiser even if it was agreed to be paid by the buyer.

Why should I pay the fees?

To clear the responsibility as well as you will receive additional features for your membership

What benefits will I receive when I pay the fees?
  • More visibility for your ads in sections and search page
  • Ability to be evaluated faster
  • Ability to disable responses to ads
  • A fee payment badge appearing on your profile, which increases users' trust in your membership.

Refunds

I paid an amount by mistake or in excess of the required fees, can I get a refund?
Yes, you can get a refund for the amount paid by mistake by contacting us throughthis form 

Annual Subscription

How can I get a discount on the subscription fee?

Currently, there is no discount available on subscription fees

If my subscription ends, how do I determine the fee amount?
When the subscription expires, fees are calculated in the same manner as regular memberships (1%) of every transaction made through the Haraj platform. For more information about the feesClick here 
My membership has been banned even though I have an annual membership and I have paid the required amount?
Violating the rules is not permitted, even if the subscription fee or fees have been paid. To learn more about the reasons for the ban,click here (link to ban questions) 
Why should I subscribe to paid memberships?
Paid memberships receive additional benefits and greater flexibility. To learn moreClick here 

Members

I receive annoying messages from a member?
You can block the member or report them by entering the member's conversation and then clicking on the three dots at the top of the page.(This feature is currently available on the Haraj app for Android and Apple)

Replies

Why have I been blocked from replying?
If there are many reports about your replies from members, the system will block you. Please refer to the list offorbidden replies 
How can I delete my reply?

You cannot delete the reply.

How can I prevent replies to my offer?
You can stop replies by clicking on the settings button on your ad's page, provided that:  

The total of the fees paid reaches 101 SAR or more within one year. Note: Members will not be able to use the feature of blocking general replies after one year of paying the fees for paid memberships (annual store subscription).
Note: We do not recommend blocking replies as it will reduce user interaction with your ad and decrease its visibility in search results.  
I used to be able to block general replies, and now the site is asking for fees?

The user gets this feature for one year if the fees reach 101 SAR or more during the year.

Membership

How do I change my membership name?

To change your membership name, click on your membership name and then click on the link to change the membership name at the bottom of the page. Note that you can change your membership name once a year.

How do I change the phone number associated with my membership?

To change your phone number, click on your membership name and then click on the link to change the phone number at the bottom of the page.

How do I change my password?

To change your password, click on your membership name and then click on the link to change the password at the bottom of the page.

How do I recover my password?
You can recover your password viaPassword Recovery Form 
How do I verify my membership?
You can verify your membership through Absher or by submitting official documents that represent your business activity.By clicking here 
What do I benefit from verification?
When verified, a mark appears  next to your name which gives your clients more confidence while dealing with you.
How can I obtain the (Trader of the Year) rank?
The Trader of the Year badge is awarded to traders at the end of each year in one of the following two cases:  

First case:  

  • Obtaining 20 positive reviews during the year
  • Paying more than the fees with a total exceeding 200 Riyals during the year
Second case:  

  • Paying more than the fees with a total exceeding 2000 Riyals within a year
How do I obtain the (Fee Payer) rank?
When you pay the fees and link them to your account, the rank will appear on your page. To learn more about the methods of paying feesClick here 
Why was my membership banned?
To maintain a safe environment for users on Haraj, we may ban accounts that violateHaraj's rules. The ban may be temporary for a specific period or may be permanent, especially in cases of repeated violations and depending on the type of violation. Common reasons for bans include:
  • Advertising medical products
  • Fraud and scamming
  • Advertising to scammers or violating members
  • Failing to respond to customer inquiries
  • Advertising in comments or in private messages
  • Advertising with multiple memberships
  • Advertising in the wrong section
  • Failure to pay fees
  • Engaging in begging
  • Announcing groups (groups)
  • Advertising accounts of websites or social media accounts
  • Lack of a license or commercial register for activities that require it
  • Loans violating the monetary authority system
  • Advertisements violating the communications authority system
  • Advertisements violating the labor ministry system
  • Advertisements violating the passport system
  • Advertisements violating the ministry of information system
  • Advertisements violating the national tobacco committee system
I did not violate any terms of Haraj's policy, how do I request to lift my membership ban?
To request an unban, you need to...Click here 
When will the ban on my membership be lifted?

A ban can be lifted if...

Advertisements

How many offers are allowed?
The number of advertisements allowed is determined based on several factors, including the type of membership and the quality of the advertisements providedNote: The allowed number of ads is reduced if low-quality ads are published or if more than one membership is used.  
How can I ensure that my offer reaches more customers?
There are several factors that contribute to increasing the visibility of your advertisement to more customers. Some of these factors include:  
  • The completeness of advertisement information and having a good and sufficient description in the advertisement contribute to higher visibility rates
  • Interaction with your advertisement: It is advised not to disable the comments feature to get more interaction on your advertisement
  • Your account ratings: Generally, advertisers with positive ratings get higher visibility for their advertisements
  • Advertisement updates: New and updated advertisements receive higher visibility
I cannot post a new offer and the message 'You have an offer from two days ago' appears?

You can update your previous advertisements to appear in search results

I cannot post a new offer and the message 'You have an offer within a week. Please update your offers instead of adding new ones' appears?

You can update your previous advertisements to appear in search results

I cannot post an offer and the system asks to add a commercial register?
Some activities require verification through one of the following methods:
  • Uploading documents (commercial register or professional license or known verification)
  • Absher verification

to verify your accountClick here 
Why was my offer deleted?
If your advertisement was deleted, it was due to a violation ofthe site's rules and terms of service orprohibited items 
Why are my offers being monitored?

The system monitors members suspected of posting advertisements that violate the site's regulations. A moderator will review your advertisement and activate it if it is not in violation within hours of your posting.

Reviews

I added or received a review, when will it appear?

Reviews need to be monitored and reviewed, so it takes about 5 business days at least. If the review is non-compliant, it will not be published.

I received a negative review, is it possible to delete the review?
Please reviewthe evaluation system to learn how to object to a negative review.
My clients are trying to leave a positive review on my page but they see a message 'You cannot review due to: The exhibitor's offers require a fee. You do not have any fees.'

Some goods require the buyer to have paid a fee to be able to give a review

How do I object to a negative review?

To object to a negative review, respond to the review via the form below the review or via the Report a Review feature. Upon objection, the response will reach the supervisor and he will take the necessary action.

Handling Instructions

How do I avoid fraud?
When dealing with the seller, use(Waffy) to ensure the money in cooperation with Haraj.
What is the Waffy service?

Waffy is a certified payment intermediary by Haraj that protects the buyer and the seller by collecting and holding the funds until the product is delivered and inspected.

Complaints and Grievances

My membership has been hacked?
Please fillthis form and describe how the hacker obtained the login information and report to the relevant authorities

Please provide the following information:  


  • Account Username
  • Mobile Number associated with the account
  • Details of the hack
I have been scammed, what can I do?
Usethis form to provide the information below, and we will review and verify the data. The account will be blocked and added to the blacklist.

If you have suffered damage, please inform the relevant authorities.  


  • Scammer's Account Name
  • Scammer's Name (if available)
  • Ad Number
  • Type of item
  • Scammer's Mobile Number (if available)
  • Scammer's Bank Account Number (if available)
  • Details of the scam
I have been insulted, slandered, or defamed, what can I do?
Usethis form and write the following information in (the message text)
  • Offender's Account Name
  • Description of Abuse

Report a Bug

Report a website bug
Usethis form Please describe the problem you are experiencing in the message text. And mention the platform (Website, Android App, iPhone App)
Report an Android app bug
Usethis form Please describe the problem you are experiencing in the message text. And mention the platform (Website, Android App, iPhone App)
Report an iPhone app bug
Usethis form Please describe the problem you are experiencing in the message text. And mention the platform (Website, Android App, iPhone App)

Government Correspondence

Regarding government correspondence
General inquiries can be made through our official contact channels.this form 

Other

I have a suggestion I would like to submit to the site
We appreciate your interest and are happy to receive your suggestion throughthis form 
I have a question or comment about the advertisement
Please contact us throughthis form 
I have a question or comment about the fees
Please contact us throughthis form 
I want to delete my membership
Please contact us throughthis form 
I did not find a suitable classification
Please contact us throughthis form 
Why has my previous inquiry not been answered?

We apologize for not responding to all inquiries and complaints, especially those that have been previously addressed. We will only respond to necessary matters