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Trusted Purchase Service

Trusted Purchase Service - Terms and Conditions

An escrow service between buyer and seller through a trusted third party (Waffy) that holds the payment, oversees shipping, and releases funds once the buyer confirms receipt.

View termsSee how it works
The three parties
01
First party

Buyer

The buyer initiates a Trusted Purchase request on the listing, then pays the full amount plus the service fee to the trustee (Waffy). Once the item arrives, they receive it, inspect it, and confirm it matches the description within the allowed window.

02
Second party · Trustee

Waffy receives the payment from the buyer and holds it in escrow, then notifies the seller that funds are secured so shipping can begin. The amount is released to the seller only after the buyer confirms receipt. Waffy is not a party to the sale contract — its role is strictly to safeguard the rights of both sides.

03
Third party

Seller

The seller receives a notification from Waffy that payment has been secured, ships the item to the buyer’s registered address with the courier, and receives the funds once the buyer confirms delivery and that the item matches the description.

Process

How Trusted Purchase works

Five simple steps that secure your transaction from agreement to release of funds.

1

Request the service

The buyer requests to purchase from the seller through the Trusted Purchase service (Waffy).

2

Lock the price and fees

The buyer pays the full item amount plus service fees to the intermediary (Waffy).

3

Notify seller and ship

Waffy notifies the seller that payment is secured, and the seller ships the item to the buyer.

4

Receive and inspect

The buyer receives the item, inspects it, and confirms it matches the listing within the allowed window.

5

Release funds to seller

Waffy releases the payment to the seller. If a dispute is raised, the transaction is frozen and a resolution process begins.

Terms

Terms and Conditions

The complete terms governing the service between the buyer, seller, and Waffy.

01

Role of the Escrow Company:

The payment is held by the escrow company until the buyer confirms receipt of the product. After confirmation, or if the deadline passes without objection, the amount is automatically released to the seller.
02

Receipt and Disputes:

The buyer has a limited timeframe - as determined by escrow company terms and conditions - from the time of receiving the shipment to open a dispute. If no dispute is opened within this period, the product is considered received, and payment is automatically transferred to the seller.
03

Warranty and Disclaimer:

This service does not provide any warranty on the product. Returns are only possible if a verified issue is proven through official dispute process.
04

Data Sharing:

The user (buyer and seller) agrees to share their shipping and payment information with logistic and payment providers, as well as any other parties necessary to activate and deliver the service.
05

Haraj Platform Liability:

Haraj is not a party to the sale or to any dispute and bears no legal or financial responsibility for either, or the outcome of the transaction.
06

Dispute Resolution:

In the event of a dispute, it will be handled exclusively by the escrow company in accordance with its internal policies. Haraj does not intervene in dispute decisions or compensation. The dispute resolution team will communicate with both buyer and seller via messaging, phone calls, or online calls, and both parties are required to provide the requested documents within the timeframe specified.
07

Settlement:

The process of transferring funds begins after the transaction is successfully closed, within a maximum of seven (7) business days.
08

Service Fees:

The service is provided in exchange for clearly stated fees, which are displayed to the buyer before completing the payment.
09

Cancellation or Termination of Transaction:

Seller: May cancel the transaction before the buyer makes a payment. After payment, cancellation is only possible through a dispute process.
Buyer: May withdraw before payment. After payment, cancellation is only possible through a dispute process.
Escrow Company: Reserves the right to refuse mediation in any transaction or terminate a transaction if service misuse is detected. In such cases, the full payment and service fees are refunded to the buyer.
Haraj Platform: Reserves the right to suspend the service or any involved party if misuse is detected.