About the Service • We provide you with an AI call agent that responds to customers 24 hours a day, serving as your first line of support or an effective alternative for your team. • It has the ability to receive calls and text messages, providing accurate and polite automated responses that align with your business nature. • Designed to suit the Saudi market and local dialect, with tone and direction adjusted to reflect your brand. • Aims to reduce waiting times, improve customer satisfaction, and free up your human resources for strategic tasks. What We Offer • Design and development of an AI agent for calls and chat according to your needs. • Training the model on your frequently asked questions and updating responses as business and promotions change. • Adjusting the response style and conversation tone to suit your target audience. • Providing periodic performance reports and recommendations for improving response and direction. Service Features • Automated operation 24/7 without interruption, with high response speed. • Data reliability and security with privacy protection and adherence to approved policies. • Easy update and modification capabilities with knowledge expansion according to your requirements. • Integration with your available communication channels and existing systems. Implementation Includes • Building the prototype and testing responses within real scenarios. • Training and developing responses based on your data, texts, and frequently asked questions. • Preparing scenario plans, operational guidelines, and defining human handover mechanisms. • Delivering the system with maintenance and support options tailored to your needs. Suitable For • Small and medium-sized businesses and stores that receive a large volume of calls and information requests. • Customer service departments seeking quick responses and resource savings. • Businesses looking to provide continuous and reliable support to their customers across multiple channels. Workflow • We start by understanding your needs and defining the service goals. 1) Data analysis, scope definition, and requirements identification. 2) Design and training of the prototype based on your materials. 3) Quality testing and performance evaluation. 4) Delivery and activation with options for continuous maintenance and updates. What We Need From You • A list of frequently asked questions and basic response texts. • Examples of calls and potential scenarios. • Information about the communication channels you wish to use and the required integration. • Security and privacy policies you want to implement. Important Notes • We do not guarantee specific results; performance depends on data quality and continuous updates. • Scope and cost can be adjusted according to your needs and additional training. • Scope can be expanded to include additional channels and improvements to tone and responses. • Everything we offer is subject to review and modification to ensure your satisfaction. How to Order • Contact us via Haraj to arrange a dedicated presentation call. • We will define the scope of work, costs, and timeline. • We will begin development and provide you with regular updates until final delivery. A Sincere Invitation to Connect Contact us now to request a custom quote and learn how to reduce waiting times and enhance customer experience around the clock. Details to Help Us Serve You Better • Clarify the goal you want to achieve and the expected outcome of the service. • Send the information and materials you have, and specify what should be adopted and what should be avoided. • Mention the target audience and the nature of use so that the outputs are suitable for your needs. • If you have examples or a preferred style, send them to be used as an illustrative reference only. •