Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Mahmoud Abdel Hanan Abdel Wahab Egyptian nationality Saudi driving license available I worked for Thawaq Al Keif Establishment for Beverages. Operations Manager for Kvino Cafe and Lounges group. Operations and Development Manager in managing restaurant, cafe, and kitchen operations with over 15 years of experience in various restaurants, starting from host to trainer and supervisor. Restaurant Manager. To Operations Manager. In the Kingdom of Saudi Arabia and in Egypt, such as Kvino Cafe group in Jeddah, Al Romansiah Cafe and Lounge, Al Yaz Lounge, Herfy Restaurant, Chilliz American, and Shaya Group's Paul Cafe in Egypt. Kudu restaurants. Taxi restaurant. Redan American Restaurant. Al Mashawi Al Enabi. Cilantro. Costa Coffee. Pizza Hut in Saudi Arabia and Egypt. I helped launch more than one brand in Egypt and Saudi Arabia. Responsibilities - Menu Engineering - Sales analysis with strengths and weaknesses - Creating the operational manual - Implementing food safety guidelines - Product cost study - Employee training plan - Working to achieve sales targets - Business development. - Focusing on PNL. - Training staff on sales-boosting techniques. - Taking full responsibility for the daily operation of all operational areas - Scheduling expenses; analyzing variances; initiating corrective actions; increasing financial income. - Managing all controllable costs to maintain operational profitability - Communicating with vendors and shippers to ensure uninterrupted supply of required materials. - Managing inventory levels and making key decisions regarding inventory control - Working side-by-side with on-site restaurant managers to achieve continuous efficiency and cost savings. - Identifying current and future customer requirements by establishing a relationship with them. Potential and actual customers to understand service requirements. - Organizing promotions, offers, and special events - Handling staff issues such as interviewing potential employees, providing training, monitoring employee performance, and increasing employee productivity # Providing franchise tools for restaurants # Designing a quality system that ensures food safety and reduces waste # Qualifying individuals and restaurants for HACCP and ISO 9001 certifications # Developing operational manuals I hope to be with you as part of your team. Starting with any job function the organization requires from me and implementing its policies. [18/‏4, 3:11 PM] hmahmoudhendy: Operational and Administrative Authorities General Supervision of Daily Operations: Has full supervisory authority over all activities of the restaurant or restaurant chain, ensuring smooth workflow from food preparation to service. Developing and Implementing Standard Operating Procedures (SOPs): Has the authority to develop and implement standards and procedures to ensure consistency in service quality and products across different branches. Staff Management and Training: This includes the authority to hire, set work schedules, supervise employee training and performance evaluation, and resolve team conflicts. Inventory and Procurement Management: Has the authority to monitor inventory, order supplies and raw materials, and manage the supply chain to ensure all needs are met while minimizing waste. Ensuring Quality and Safety Standards: Has the authority to enforce food safety, hygiene, and sanitation standards, and conduct regular inspections of the kitchen and service area. Resolving Customer Issues: Has the authority to directly handle customer complaints and ensure their satisfaction, and make immediate decisions to improve.