The Best Call Center System from Grandstream and Yastara - Elevate Your Customer Service - Medyan Al-Etisalat Medyan Al-Etisalat offers integrated and advanced call center system solutions using products from Grandstream and Yastara, global leaders in VoIP communication systems, to empower businesses to provide exceptional customer service with high efficiency and low cost. Why is a Call Center System an Essential Tool for Your Business Success? Customer satisfaction depends on response speed and service quality. Without a reliable call center system, you might face long waiting queues, lost calls, or difficulty tracking performance. But with a call center system from Grandstream or Yastara, you get smart tools that transform the support department into a profit center, while improving productivity and increasing sales through effective follow-up. Key Features of Call Center Systems in Grandstream and Yastara Products Grandstream Call Center System (UCM Series with Contact Center Module): Intelligent Call Distribution (ACD) based on skills or availability. Full call recording with quick search and detailed reports. Live Wallboard to display real-time team statistics. Integration with CRMs like Salesforce and Zoho, and support for Chat and WhatsApp. Advanced features like Callback, Queue Reporting, and SLA Monitoring. Yastara Call Center System (P-Series with Call Center Features): Easy Operator Panel interface for managing queues and calls. Advanced automated distribution with multi-level IVR and Skill-Based Routing. Comprehensive reports (SLA, Abandon Rate, Average Wait Time). Call recording and monitoring with administrative Whisper/Barge/In. Linkus application for remote work with full Call Center features on mobile. Both systems support hundreds of users, with high security and easy scalability without service interruption. Additional Benefits of Choosing a Call Center System from Grandstream or Yastara Reduce waiting time and significantly increase customer satisfaction. Accurately analyze team performance to improve training and efficiency. Multi-channel support (voice, chat, email) in a single system. To contact us: Our team is ready to serve you and provide the most suitable communication system for your company 📍 Jeddah Showroom ( Phone number appears when clicking the contact button ) Customer Service 920034444 📍 Dammam Showroom ( Phone number appears when clicking the contact button ) Customer Service 920034444 📍 Riyadh Showroom ( Phone number appears when clicking the contact button ) Customer Service 920034444 #CallCenterSystem #GrandstreamCallCenter #YastaraCallCenter #CallCenterSystem #GrandstreamCallCenter #YastaraCallCenter #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem #CallCenterSystem