Professionalism in using booking software such as Nazil, Booking, Agoda, Expedia, Musafir, and Mabeet. Guest Reception: Welcoming guests, completing check-in/check-out procedures, and assigning rooms. Reservation Management: Handling phone and online reservations, and updating the database. Customer Service: Responding to inquiries, providing information about services, and professionally handling complaints. Coordination: Communicating with housekeeping and maintenance departments to ensure the readiness of the apartments.