انا موظف IT support في شركة متعاقدة مع جهات التمويل والبنوك ولدي خبرة في ادارة الانظمة وابحث عن فرص اخرى مؤهل بكالوريوس علوم حاسب ITIL CAPM COBIT Managed VMware environments, including VM setup, resource allocation, and backups to ensure high availability. • Administered databases with updates, deletions, uploads, and basic SQL queries for efficient data handling. • Configured and supported networks, including VLAN creation, port security, troubleshooting, and data center checks. • Provided end-user support for hardware, software, and network issues via phone, email, and in-person. • Repaired and maintained desktops, laptops, and printers, including component replacements. • Installed, configured, and maintained operating systems and software applications. • Managed user accounts, permissions, and access rights through Active Directory. • Tracked and maintained IT asset inventory using ManageEngine, ensuring accurate hardware/software records. • Led a data center upgrade project, including vendor research, coordination, and implementation planning. • Supported Veeam Backup & Replication • Created and managed shared folders with appropriate permissions